Quote:
Originally Posted by rank
Here's how I can get more sometimes. Y'know when they try to hide the fact that it needs a tarp.....like how they sneak it in on the rate confirmation after they've already called the customer to "authorize" that extra high rate that they supposedly couldn't pay? That's when I call them back and tell them they never mentioned a tarp and I need an extra $150. By this time they are too embarrassed to call the shipper AGAIN, so they usually cave.
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YA NO SHEET!!!!!!!!! Happens all the time. That and the delivery date AND when it's an LTL load the customer says it needs to be there yesterday. Then I tell them it's an LTL load and could take up to 10 days. Then they freak and come to find out, the customer ordered a dedicated truck and I tel them the broker listed it as LTL and is going to keep the rest of the money.
Then the crap fly's and I just sit and wait for double the rate. Happened a few times already.
Or, the 15' LTL turns into 30' because the broker tried to make you believe it could be stacked.
I've learned to get the conformation and sign it when I get to the customer site after I figured the real delivery date, size and weight. Then I have one pissed off customer.
Happened not too long ago when I had a small LTL in Arizona. I loaded then went to the truck stop near by and spent the night and waited the next day for another load. The customer called wanting to know when it would be delivered. I said I was still down the road. WHAT!!!!!!!!!!!!!!
He starts yelling at me and I had to tell him to "Shut the F*** up and listen to me". My exact words. I tell him the broker listed it as an LTL and is keeping all the money for a full load.
Sometimes it's fun when you know something is up and you have the upper hand like changing the delivery date to 7 to 10 days from pickup date on the rate conformation after picking up the load then faxing back the agreement. Also, don't forget to change the pickup date. They are sometimes 5 days in the past too!!