I do not know how Covenent exactly does things but I can offer a few tips.
1. If asked for on the loaded calls make sure to put in a good ETA (est time arrival) and a good PTA (projected time of availability), and send in updates as needed. For the PTA, even if the is not a space for it on the loaded call you can still send in one by free form message if nothing else.
2. If you do not have a dispatch or load plan within 30 minutes of sending in an empty call send in a free form message saying you are ready for a new load.
3. If after 45 min to an hour you still don't have a new load call your fleet manager/dispatcher on the phone, and keep calling and sending in messages every hour until you get that load.
4. Make sure to send in or make your check calls every day to report your hours status.
This is about all you can really do. Freight is slow. This is typically a slow time of the year anyway and with the economy being what it is things are even worse, but things will pick up some what regardless in a few months though it may not be a big improvement it will still be better than what it is now.
My advice is to do your best to stick it out for at least 6 months. Once he has 6 months of experience he can start hunting around for a job with a different company, but right now the worst thing he could do is quit before finding another job.
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Finding the right trucking company is like finding the right person to marry. I really comes down to finding one whose BS you can put up with and who can put up wih yours.
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