I would say:
1) Not taking things personally; If a driver refuses, for what ever reason, to take a load, it is usually not a slight to the dispatcher.
2) Organization; Being 1,2, even 3 steps ahead of the game. Knowing, or at least having a general idea where all the drivers assigned to them are at all times. And knowing about each drivers status as far as available hours is at any given time.
These, i feel , are two good qualities of a good dispatcher. And i have worked with a few.
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