I just got a response from ALK concerning the availability of the HORRIBLY needed patches for CoPilot 11. Here is the email I sent to them, along with their response:
Quote:
I apologize, but unfortunately the update has been delayed indefinitely. Once I know when we will have a fix, you will be contacted.
Regards,
*********(name removed)
Technical Support Supervisor
CoPilot Division
ALK Technologies, Inc.
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From: xxxxxxxxxx [mailto:xxxxxxx.net]
Sent: Monday, May 19, 2008 10:36 AM
To: *********(name removed)
Subject: Re: CoPilot 11 Issues
Is there an update to the ETA for the patch for CoPilot 11? I'm sorry, but this is ridiculous. A company doesn't have to wait until they figure out every little thing wrong before they issue one patch to cover everything. Release patches to fix individual things on it.
I've been waiting since I received this program to use it. But, with this huge delay first in releasing the program itself and now with the patch, I'm sorry, but you're driving me away from EVER purchasing another ALK product.
Also, I speak to a number of other truck drivers online and in person. When they ask me now what software I'd recommend for them to run for navigation, I always tell them to run Microsoft Streets & Trips.
If your company isn't worried about losing it's customer base - fine - stop marketing it as a product with great support and made for trucks - it's NOT.
So, they've officially lost me as a customer. I'll be purchasing Centrafuse in the next week or so.