In HHG ( United and Atlas for sure) we have special forms witha generic picture of a car from all 4 sides and the top. We mark down scratches, dents, etc and the customer signs off on the condition and mileage.
And its true- its always a guy with a POS. I try to stay away from cars because they don't pay much. A car going 750 miles paid me $430, or roughly 57 cpm. They take up way more cubic ft than HHG, hence, paying less.
I can probably get on with one of the largest enclosed transport companies (according to the owner on the phone), but HHG gives me at least a LITTLE hometime in the winter
So, um, yeah. claims can cost you 8)