Monday morning as I was coming into Tulsa my pyro guage started spiking temps up to the redline, at the same time the check engine light came on. I proceeded to RUSH in Tulsa and checked in at about noon. They said, no problem, they were busy but would be able to get on it in a couple hours. 9:30 PM, they finally called me down to the desk and told me that they had hooked the diagnostic computer up and it showed NO CODES, (remember this) and that it had the WRONG program in the ECM and a new program would have to be loaded. Problem was, none of the 2nd shift mechanics were certified to do this. Off to the motel I went. Got up and got back to RUSH about 10 am. They still had not looked at it. Finally at 12:15, they called me, got it reflashed and ready to go. I signed the paperwork, hooked onto my trailer and headed off. Pyro spiked at about 55 mph, got off next exit and returned. The Service Manager's comments were basically, oh, we didn't know you were having pyro temp problems, we thought you were in to get your ECM flashed. I pointed to the repair work order and asked what it stated the problem was. Low and behold, it said pyro temp spiking. Went upstairs to the drivers lounge and set in for another afternoon at RUSH. I checked on the truck at least once an hour (they didn't like that but hey, they weren't exactly giving me any info either). About 4 PM, I was told the 1st shift mechanic that was working on it had gone home and not told anyone the status, that they would have to contact him. They finally got ahold of him about 7:30 and was told what was going on and a 2nd shift mechanic started looking at it. At 10:30 I was informed that it was going to take a new sensor, none in stock, could not be ordered until Wednesday, will get there Thursday. Bad part is that I really don't think it is the sensor. I will bet it is the turbo going out so Thursday when they get the sensor, install it and find it still is messed up they will have to order a turbo.
If it wasn't warranty I'd go elsewhere. How do they keep customers (other than warranty) with customer service like that?
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thebaldeagle, formally known as thebaldeagle655 but due to numerous attempts to regain that login, the name has been changed to protect the guilty!