Quote:
Originally Posted by GMAN
And I am sure that the only place to find that assembly is a Volvo dealer. Every truck manufacturer has some parts that are proprietary, but not something such as this that could so easily be lost or messed up. I would expect Speedco to replace it at their expense, since they are the ones who lost the part. That still leaves the driver sitting until they can find the part. I don't recall a dealer anywhere near Kingman, so they will need to find a dealer who has the part. It could take a day or longer to get a part.
According to the manager I was making small talk with, if they couldn’t find the part by closing time (which was less than an hour away at that point), they were planning on having the truck towed to the Flagstaff Volvo repair shop. They were also (obviously) going to have the driver put up in a motel until the repairs were completed which would be Monday at the earliest. I was curious how they planned to repair the o/o’s damaged reputation with the customer and if they were planning on putting a dollar figure on that loss of esteem.
I do as much of my own work as practical, but I more often than not use Speedco when I require service on the road simply because they are usually pretty quick at what they do. They often (as do other shops I’ve used) forget to lube a few points such as the spring hangers. The Kenley, NC shop once rotated tires on my truck and in the process mounted a Centramatic incorrectly. The Aurora, OR shop forgot to put my oil dipstick back in after a service. They overnighted the thing to the Indy Speedco for me and the shop there hooked me up with some free oil. The Kenley location basically told me to “F” off. This is the same location that once gave me oil sample numbers that were “0s” nearly across the board and then refused to believe me when I told them that brand new oil would show higher readings in many of the areas on their graph. I both called and left voicemail and emailed Speedco corporate about that Kenley incident and never heard a word back from anyone. I have always gotten great service at the Effingham, IL and Indy locations, so their problems aren’t corporate wide. My rule of thumb is to ALWAYS watch any of these lube shops (that includes Petros and TAs, too) to make as sure as possible that they aren’t screwing anything up.