LS Update
Well DD said it first (and he lasted here longer than I did) but sometimes no matter how had one tries there just is no way to make a company fit.
I have given 110% to LS since day 1, never complained about anything as far as loads, took everything thrown at me in stride and when push came to shove and I tried to have a rational, adult conversation with the powers I became "a childish *******". Over the last three days I have figured out that there are at least 2 people above the driver managers here and there is absolutely no, I mean NO communication between them. As long as a driver just accepts whatever load comes across the satellite and never questions anything you will go a long ways here but question someone’s poor choices and expect to get called childish and hung up on.
I'm pretty easy going and in my 19 year career as a driver there isn't one single former employer with bad things to say about me or my work ethic. And in fact all of them would hire me back in a heartbeat (well except maybe one and I know he's reading this - CE -). Anyhow this past week and a half everything I have touched has gone to crap, wrong trailer, wrong delivery times, wrong load information etc. Well here we are on Christmas Eve and I'm sitting 1100 miles from home. I was supposed to be there in the morning but the load that had me pick up this morning is over height and has to be permitted. Now I asked twice yesterday if this was a "legal" load and was told twice without hesitation that it was. I even questioned the fact that they said it was only 8'6" but required a Double Drop. (Our double drops can handle 11'6" and be legal) Well here we are on a holiday (for permitting) and I pull in to load and could tell from the other end of the building that it was too tall and sure enough it's 14'6". I called in and ***** hit the fan, I asked why we couldn't have done something about this yesterday when it could be handled only to be told again that it was only "supposed" to be 8'6" high and that they were given the wrong information. The customer showed me the e-mail they sent out and it clearly states 8'6" W X 8'0" L X 153" H. So, because I'm only a level 1 and this is a level 2 load they inform me that I'll have to wait till they can find a driver to swap loads with. Well they found one loading on the other end of the state who will be here this evening with a load going to Gonzales, LA for a f*&^ing Monday delivery. I questioned how that load was supposed to get me home for Christmas as I had been promised for the past two weeks only to be told that I had to haul it and that was it. So I'm going to get a 2500 mile load taken away from me and put under a load only going 1000 miles that doesn’t deliver for 5 days and because it's a legal load I don't get paid for sitting for 3 days. But the driver coming to pick up my load will get paid for sitting till Monday because it's a permit load that can't move till they get the permits.
I ran my ass into the ground to get the load before this one going to Nova Scotia by Saturday to facilitate getting home for Christmas only to be told Friday evening not to deliver it till Monday because the customer said so. When I arrived at the customer on Saturday I find out no one had contacted them to ask about delivering early and therefore we couldn't get permission from our customer to deliver it early. I was told today that with that particular customer that they charge us with a service failure if we deliver early the same as if we deliver late. I have never heard of such a thing but if so then so. After some reasonable deduction I figured out that no one from our office ever called to see if I could deliver Saturday and get the date switched. Originally I thought I wouldn't have enough hours to get them both off on Saturday and had it set up for Sat - Mon delivery. After arriving in Bangor Maine on Friday I did the math and I would have had 1/2 an hour extra to get it done but no one bothered to make a call all day Friday. Guess the "one hand doesn't know what the other one is doing" came into play. The DM has to let the Load Planner know then the Load Planner has to contact Customer Service who in turn has to contact the consignee to find out if it can deliver early then Customer Service has to let the Load Planner know so the Load Planner can then contact a different Customer Rep to call the Customer to get the delivery date changed then the Customer Rep has to get back to the Load Planner with the OK then the Load Planner has to contact the Driver Manager then the DM has to give the thumbs up to the driver. Now that load was originally planned for a Monday delivery (well Friday until the trailer snafu then changed to Monday) but once I was under way I said that I would without a doubt deliver the first machine on Saturday and probably the second but wouldn't know till Friday morning for sure. But if I wasn't going to get both off on Saturday I would rather stick to Monday for both so I didn't have to spend the weekend in Canada. Well come Friday morning they got the first one arranged but never did anything about the second so I sat in Nova Scotia all weekend. Had I just went with the flow and delivered both on Monday the they would have just bounced me all the way home for Christmas because I couldn't have made it here to Sharon, PA in time to load this morning. But because I ran my ass off to make up for lost time because they sent me the wrong trailer I'm now headed to Louisiana over Christmas and only making $440 for 6 days work.
Well I have rattled on long enough and I'm sure that someone at LS will read this and add some more negative crap to my DAC when it's all said and done but right now I have a wife and kids sitting at home alone instead of going to Wyoming to visit family because I told them I would be home.
So as of Tuesday the 30th of December I will no longer be with Lonestar and as of Monday he 5th of January I'm going to another specialized carrier who deals with the same customers as LS and the Dispatcher is also the Driver Manager, Load Planner and Customer Service. I asked them about their policy with that customer and they said that they have never heard of such a thing and that delivering early on any load of theirs will only help with my reputation within the company. They even called me back an hour later and instead of having me ride the bus they are flying me to orientation so I can have an extra day at home. The VP of the company said he wished there was something he could do for me for Christmas but they would give me an extra day home to try and make a little difference.
Oh and one last thing, to the person at LS who reads these and also told me this morning that I wouldn't get a job somewhere else in this line of work because "no one is hiring right now" - I just got hired an hour and a half ago. And I also re-financed my house last month!




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