Worst customer you have ever picked up/dropped off at?

[Southron]

Buzzuto's Wholesale Foods in Cheshire, CT. My co-driver and I had a 0700 live unload appointment. We got there 90 minutes early and waited 22 hours along with about 20 other drivers. The people in the shipping office were rude and nasty. Sheisse National wouldn't let us drop and hook because it was a P&G load, so we had to wait. They finally got us to a door about 0430 the next morning.

[Southron]

Figueroa Bros in Irving. The warehouse supervisor was pretty rude to me and another driver. The other driver walked off after the whse super kept interrupting him when he was trying to ask a question. He yelled at me when I stepped over some line on the floor (which I was not first told to stay behind). He told me to slide my tandems and chock my wheels and when I went back inside to tell him I had done so, he snapped, "Go back out and wait in your truck!"

I can understand if you've had a bad day, but that's no excuse to be a dick to others, especially when they hadn't done anything to you in return. I believe in having a professional attitude when I'm on the job, and even when I encounter a jerk, I'm not going to go headhunting after.

[ilikeike]

These are my favorite customers . . they're there to remind me why I do what I do and why I don't do what they do.

Worst ever in 7 years probably falls to a dirty dozen or so that distinguish themselves by minuscule degrees of offensiveness. Among them, an Arnold Logistics in a Chicago suburb . . Arnold! In the biz, fa-krise-sakes! My "appointment" meant a F C F S, shotgun start, 20 doors, 30 waiting trucks, no parking on a lot not designed for 53's, let alone sleepers. Frost that cake with rude and indifferent nitwits manning the window and you get the picture. In all fairness, I've been to several Arnolds that were smooth as silk.

[freebirdrfd]

I deliver to C&S in Chester N.Y. 3 times a week. The people aren't bad, but it usually takes at least 2 hours to get a door. Last night it took 7 hours to drop off 2 pallets

[VPIDarkAngel]

As of late, one that's topped my list is Cott Beverage in Wilson, NC. When we have 8 trailers (some empty, some partially full of dunnage) on their lot and they tell me I have a live load because they "don't have any empties," that really gets on my nerves. I can tolerate many things, but liars are not among them. Top that off with a 2-4 hour wait for palletized soft drinks.
Proctor & Gamble in Pineville, LA was the one I dreaded when I was over-the-road. The people were rude, the lot was dusty, and they still charged for the scale there.

[ilikeike]

. . Cott Beverage . .

My brother has your revenge. Back in the middle to late 70s, they were using "It's COTT to be good!" as their slogan. My bother came up with and sold them "Don't be COTT short!" They loved it and couldn't believe their own people hadn't come up with it. They paid him $25,000 . . and never used it. It's been all down hill for them ever since.

[VPIDarkAngel]

My brother has your revenge. Back in the middle to late 70s, they were using "It's COTT to be good!" as their slogan. My bother came up with and sold them "Don't be COTT short!" They loved it and couldn't believe their own people hadn't come up with it. They paid him $25,000 . . and never used it. It's been all down hill for them ever since.

Wow. Wait 'til I tell the boys in South Boston about that one.

[Windwalker]

Buzzuto's Wholesale Foods in Cheshire, CT. My co-driver and I had a 0700 live unload appointment. We got there 90 minutes early and waited 22 hours along with about 20 other drivers. The people in the shipping office were rude and nasty. Sheisse National wouldn't let us drop and hook because it was a P&G load, so we had to wait. They finally got us to a door about 0430 the next morning.

And, then you still had to make the same delivery appointment after you got loaded, didn't you?

[Southron]

And, then you still had to make the same delivery appointment after you got loaded, didn't you?

That's correct!

[classictruckman]

I work in an entirely different industry than you guys, but hopefully you guys can understand my story. It isn't about the worst customer, she was actually pretty nice, it was the horse rancher that lived across the road from her.

Well I my day from hell was one of the hotter days last August. It started off my daughter was sick and no one was available to babysit so I was 20mins late to work because I had to take her with me.

Then we leave the shop and we get over the first hill and a dog decides he's going to chase my dump truck, but didn't realize that a 5 ton chipper was chasing it and he got hit by the taillight on the chipper.(they are the widest part of the machine)

Then we get to the job (removing 2 large weeping willows) and fill the truck with chips by 10'oclock, no problem the customer made arrangements for us to dump at her neighbours, now problem, the customer isn't home neither is the neighbour. So I drive around Carp Ontario for 30mins trying to find a place to dump, no luck, my dad tells me to come back, he'll figure out where to dump at the neighbours'. The workorder says dump on the trails, so we find a trail in the middle of her field.


OK now back to chipping, another load by 11, dumped in the same spot. Fill it again by 12. Finally the customer and the neighbour showup almost at the same time the neighbour is extremely angry, my dad sends me to calm her down and find out where she actually wants the chips. so after I walk her property with her for close to an hour and listening to her bitch about me and my dad for that long I finally lay into her because she wants the chips spread evenly 4" thick throughout the trails on her property like 2 days of work saving like 2 hours driving the chips to the dump, so I tell her no possible way in hell, we'll pick up the dumped chips and take them home with us.

So after I dump the 3rd load at our own dump and bring back our loader to load the chips I find out she called the cops, so everytime I hear a car drive by my heart stops because I think its the cops coming to take me to jail because of this crazy bitch charging me with trespassing. By the time we ge the job done AND load all the chips its like 7pm. And I had to go back the next day to pickup the loader. So much for a nice easy friday job with only 2 loads of wood to haul home.

[Blacksheep]

BP ( British Petroleum ) in Hammond, IN. what a bunch of incompetent d ouches.

[Jackrabbit379]

I feel same as Capone. BP are a bunch of yahoos. I never knew they were a Brit company til their little well went kaplupt...

[ronjon619]

Las Vegas Auto Auction. I must of had three cars they said were still in their lot, but were already picked up. By the time they got off their assess and into their golf carts to look and see the car is gone, you have blown at least an hour. Then they barley give you an apology about how that car left yesterday and the paperwork went haywire. Most other places the car is just parked in the wrong spot, but these guys seem to let the car go without entering into their system.

and it always seem to happen on a very popular car. Like a black F-150 or white Toyota Camray and there just happens to be 20 parked all over the place and you have to walk up to every one of them to check the VIN.

[Southron]

Lowe's Distribution centers. Everyone I have been to, the security guards are total a-holes!

Once I had to make a pick up at a paper mill in Maine and the security guard coming in was a total dick! When I finally left, there was another security guard that had relieved him. I told him, "The other guy was so friendly and professional" (I made sure to sound as sarcastic as possible when I said that).

Wal Mart DC in Dallas. The security guard got uppity with me because my wife called me while I was in the guard shack and I took the call. He read me the riot act and gave me a lecture about not using cell phones and to turn it off when in the shack. Upon a thorough visual inspection of the guard shack, both inside and out, there were no signs at all advising drivers to turn off their phones, nor were there any signs stating no cell phone usage.

I hate going to a first-time customer and they assume you have been there before and assume that you know their rules and procedures and get snotty with you when you don't. If I am at a customer and am treated in any way that I deem unprofessional or disrespectful, I will call and complain... don't know if it does any good, but I will make my objections known!

[VPIDarkAngel]

How did I ever forget to mention Hanes Brands in Martinsville, VA here? The first time I went there, I arrived at 1000 for a 1200 appointment. I signed in, then hit line 2. At 1500, I went back in the shipping office, only to be told that they 'thought I left,' since someone signed out where I was supposed to have. I called my dispatcher, and left that place, empty, in 20 minutes. I don't know who ever picked up that load from them.
The second time I went there it took them three hours to get my trailer loaded. About an hour was spent trying to locate about 20 cases that were missing, due to some product not meeting quality control.

Oh, and the Cott saga continues. I was there a couple weeks ago, and there were two West Bros. drivers who had spent 7 hours there before the loaders even started doing anything with their trailers (I was there 4.5 hours that day). I'm glad those guys get paid by the hour.

[Southron]

Last week I was driving thru CT and a Buzzuto's reefer truck passed by me. I almost flipped the guy off, but then I remembered... it's the people he works for who are the rude jackasses... not him!

[Trudger]

Arrowhead Bottled Water out of Ontario, CA. Took 7 hours! I'll never P/U there again!

[thbogle]

Kraft foods in Champaign, Il. Rude people, Tight area and just a plain backwards place. Good luck trying to find an mt slot for a drop and hook. Even better try backing into some of the holes with a long nose then the spotters get po'd when u tell em if thats were u want it then u put it in there. I made it a point never to go back in there again and haven't for a few years now. I made it very clear to the co I work for I will not ever go back there again.

[Southron]

Yard dogs that think they are cock of the walk. They drive around the yard at extremely dangerous speeds and get really ticked off when you get in their way for more than 5 seconds.
Example: CEVA Logistics in Seattle, WA. I checked in and was instructed where to park my trailer. I found the slot and got set up for the back. I had already started to angle into it when one of their yard dogs cut me off as he blew by me doing at 35 or 40 mph. He didn't even slow down to take the corner... was surprised he didn't roll it right there. He messed up my maneuver and I had to circle the yard again and start all over. I called their office and complained about him... they knew who it was, which tells me that I wasn't the first driver to complain about this jackass.

[geeshock]

As of late, one that's topped my list is Cott Beverage in Wilson, NC. When we have 8 trailers (some empty, some partially full of dunnage) on their lot and they tell me I have a live load because they "don't have any empties," that really gets on my nerves. I can tolerate many things, but liars are not among them. Top that off with a 2-4 hour wait for palletized soft drinks.
Proctor & Gamble in Pineville, LA was the one I dreaded when I was over-the-road. The people were rude, the lot was dusty, and they still charged for the scale there.

heh, I know a few that charge for scales, and will refuse to rework if you leave to go to a cat scale.