I think both of you are right in a way. What I think is the changes need to come internally. People need to know their cost. That's all there is to it. Don't haul for less.
As far as "spot market" goes, again know your cost. Know how much more it cost you then it did a month ago. Why do you even have to worry if your revenue comes from "line haul" or "fuel surcharge" revenue is revenue




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