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Thread: WORD PERFECT PROBLEM??

  1. 09-10-2008 12:14 PM #1
    Creek Jackson's Avatar
    Creek Jackson
    Creek Jackson is online now Senior Board Member Creek Jackson is on the right path. You could probably safely loan them a quarter.
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    Default WORD PERFECT PROBLEM??

    Actual dialog of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

    Operator: 'Ridge Hall, computer assistance; may I help you?'
    Caller: 'Yes, well, I'm having trouble with WordPerfect.'
    Operator: 'What sort of trouble??'
    Caller: 'Well, I was just typing along, and all of a sudden the words went away.'
    Operator: 'Went away?'
    Caller: 'They disappeared'
    Operator: 'Hmm. So what does your screen look like now?'
    Caller: 'Nothing.'
    Operator: 'Nothing??'
    Caller: 'It's blank; it won't accept anything when I type.'
    Operator: 'Are you still in WordPerfect, or did you get out?'
    Caller: 'How do I tell?'
    Operator: 'Can you see the 'C: prompt' on the screen?'
    Caller: 'What's a sea-prompt?'
    Operator: 'Never mind, can you move your cursor around the screen?'
    Caller: 'There isn't any cursor; I told you, it won't accept anything I
    type.'
    Operator: 'Does your monitor have a power indicator??'
    Caller: 'What's a monitor?'
    Operator: 'It's the thing with the screen on it that looks like a TV.
    Does it have a little light that tells you when it's on?'
    Caller: 'I don't know.'
    Operator: 'Well, then look on the back of the monitor and find where
    the power cord goes into it Can you see that??'
    Caller: 'Yes, I think so.'
    Operator: 'Great. Follow the cord to the plug, and tell me if it's
    plugged into the wall.
    Caller: 'Yes, it is.'
    Operator: 'When you were behind the monitor, did you notice that
    there were two cables plugged into the back of it, not just one? '
    Caller: 'No. '
    Operator: 'Well, there are. I need you to look back there again and
    find the other cable.'
    Caller: 'Okay, here it is.'
    Operator: 'Follow it for me, and tell me if it's plugged securely into
    the back of your computer.'
    Caller: 'I can't reach.'
    Operator: 'OK. Well, can you see if it is?'
    Caller: 'No.'
    Operator: 'Even if you maybe put your knee on something and lean
    way over?'
    Caller: 'Well, it's not because I don't have the right angle -- it's
    because it's dark.'
    Operator: 'Dark?'
    Caller: 'Yes - the office light is off, and the only light I have is
    coming in from the window.'
    Operator: 'Well, turn on the office light then.'
    Caller: 'I can't.'
    Operator: 'No? Why not?'
    Caller: 'Because there's a power failure.'
    Operator: 'A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff
    that your computer came in?'
    Caller: 'Well, yes, I keep them in the closet.'
    Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'
    Caller: 'Really? Is it that bad?'
    Operator: 'Yes, I'm afraid it is.'
    Caller: 'Well, all right then, I suppose. What do I tell them?'
    Operator: 'Tell them you're too damned stupid to own a computer!'

    The service rep was fired because of this incident. He is suing for unjust termination.
    Remember,,,,,,, If you eat a live frog first thing every morning, you can rest assured it will likely be the worst thing you will have to do all day.
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  2. 09-10-2008 12:42 PM #2
    Double L
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    Well the operator was telling the truth! *Edited at the request of BlooMoose*
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  3. 09-10-2008 12:50 PM #3
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    Quote Originally Posted by Double L
    ...It must have been a blond woman with the computer problem.
    CJ, that was funny! God, that crap has got to drive those CS reps crazy!!!
    "Life is made up, not of great sacrifices or duties, but of little things, in which smiles and kindness, and small obligations given habitually, are what preserve the heart and secure comfort."

    Humphry Davy
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  4. 09-10-2008 12:55 PM #4
    Double L
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    Burned at the stake? What do you mean by that? I don't believe in sugar coating I rather be truthful and if you don't like it well that's too bad. People are so worried about pleasing others they don't want to tell them what they really think or feel. That's just me! :wink:
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  5. 09-10-2008 01:03 PM #5
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    Quote Originally Posted by Double L
    Burned at the stake? What do you mean by that? I don't believe in sugar coating I rather be truthful and if you don't like it well that's too bad. People are so worried about pleasing others they don't want to tell them what they really think or feel. That's just me! :wink:
    LL, I wasn't being tacky...*edited*
    "Life is made up, not of great sacrifices or duties, but of little things, in which smiles and kindness, and small obligations given habitually, are what preserve the heart and secure comfort."

    Humphry Davy
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  6. 09-10-2008 01:24 PM #6
    Trukrswyfe
    Trukrswyfe is offline Senior Board Member Trukrswyfe is a trusted source of information and would probably pick up your dry cleaning. Trukrswyfe is a trusted source of information and would probably pick up your dry cleaning.
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    Nice joke Creek....

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  7. 09-10-2008 01:26 PM #7
    Trukrswyfe
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    Bloo I know what your thinking.....

    I think I heard it too.

    CAD has an echo. echo. echo. echo.

    That or a myna bird. :?
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  8. 09-10-2008 01:40 PM #8
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    *giggle* Ok, then what am I thinking now? Maybe you shouldn't put it in writing, though!! LOL :twisted:
    "Life is made up, not of great sacrifices or duties, but of little things, in which smiles and kindness, and small obligations given habitually, are what preserve the heart and secure comfort."

    Humphry Davy
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  9. 09-10-2008 01:45 PM #9
    Trukrswyfe
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    Quote Originally Posted by BlooMoose
    *giggle* Ok, then what am I thinking now? Maybe you shouldn't put it in writing, though!! LOL :twisted:
    I won't. It'll just be our little secret! :twisted: :wink:
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  10. 09-10-2008 01:55 PM #10
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    Quote Originally Posted by Trukrswyfe
    Quote Originally Posted by BlooMoose
    *giggle* Ok, then what am I thinking now? Maybe you shouldn't put it in writing, though!! LOL :twisted:
    I won't. It'll just be our little secret! :twisted: :wink:
    whew!!
    "Life is made up, not of great sacrifices or duties, but of little things, in which smiles and kindness, and small obligations given habitually, are what preserve the heart and secure comfort."

    Humphry Davy
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  11. 09-10-2008 09:18 PM #11
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    Drew10
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    Quote Originally Posted by Trukrswyfe
    Quote Originally Posted by BlooMoose
    *giggle* Ok, then what am I thinking now? Maybe you shouldn't put it in writing, though!! LOL :twisted:
    I won't. It'll just be our little secret! :twisted: :wink:
    Ah Ahhh,
    No secrets.
    You better tell....I promise....I wont tell nobody. :wink:
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  12. 09-11-2008 06:48 AM #12
    Trukrswyfe
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    Quote Originally Posted by Drew10
    Quote Originally Posted by Trukrswyfe
    Quote Originally Posted by BlooMoose
    *giggle* Ok, then what am I thinking now? Maybe you shouldn't put it in writing, though!! LOL :twisted:
    I won't. It'll just be our little secret! :twisted: :wink:
    Ah Ahhh,
    No secrets.
    You better tell....I promise....I wont tell nobody. :wink:
    You know we have no secrets, dad. :P
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